Partners andSuppliers
The accreditations we hold, and the platforms behind a working hotel that we support so you do not have to.
Accreditations
TIO IT is a Lenovo 360 Authorized Partner and an HP Business Partner, so hardware is specified and supplied through the manufacturers' own channels rather than bought from a box shifter.
In practice that means current models with full UK warranty, partner pricing on volume, and a direct escalation route to the manufacturer when a unit fails rather than a queue behind consumer support. Machines can be delivered build-ready, imaged and enrolled, so a replacement laptop reaches a duty manager working rather than in a retail box.
It also keeps the estate consistent. A property running one or two hardware lines is far simpler to support, spare and replace than one assembled from whatever was cheapest that quarter.
TIO works with the technology providers that hospitality actually runs on, from property management systems to door locking and telephony. Those relationships matter on the day something breaks: we raise the ticket with the vendor, we speak their language, and the property is not left translating between three suppliers who each say it is somebody else's fault.
Platforms We Support
These are the systems we work on daily across client properties. Where we hold a formal accreditation it is shown above. The rest are platforms we support rather than partnerships we claim.
Property Management
Opera, Guestline and HotelKey. We support the interfaces around them too, including rate loads, exports, billing and the integrations that break quietly.
Guest-Facing Systems
VingCard and dormakaba door locking, 3CX telephony, EPOS and card payment estates, and guest Wi-Fi built on HPE Aruba Networking and UniFi.
Management and Security
Microsoft 365 and Entra ID, Huntress for detection and response, and Axcient for backup and recovery.
Who We Do It For
These are the platforms. The properties running them are on the network page.
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.