IT for Hotels and Venues
Guests judge a property by the Wi-Fi in the room and the speed of check-in. Both sit on systems that nobody sees until they fail.
Hotels are not ordinary offices. The busiest hours are evenings, weekends and bank holidays. The network carries guests, staff, payments and the property management system at the same time, and it has to keep them apart. Refurbishments happen around occupancy. Ownership and management change, and the technology has to be understood quickly when they do.
TIO IT works to that shape. Cover runs when the property is trading, the estate is documented so a new general manager is not starting from nothing, and projects are phased around occupancy rather than around our calendar.
What that covers
- Property management systems including Opera, Guestline and OnQ
- Guest Wi-Fi separated from PMS, POS and payment traffic
- Front desk, reservations and back-of-house devices under one support contract
- Pre-opening and refurbishment projects, including cabling and comms rooms
- Out-of-hours cover for evenings, weekends and events, up to a full 24/7 agreement
- Estate reviews and IT due diligence for groups taking on properties
Systems we work with
Property management, identity, security and backup platforms in daily use across our client sites.
- Microsoft
- Huntress
- Axcient
- Opera
- Guestline
- OnQ
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.