Services
"TIO have always been a reliable partner for us, delivering excellent service, sometimes at very short notice"
Network Manager, Treetops School
IT Support & Security Services
TIO is committed to safeguarding your ICT and infrastructure. We deliver a professional, tailored IT support and administration service designed specifically for SMEs, the hospitality industry, and educational institutions.
Our clients benefit from a cost-effective solution that functions as their virtual IT department, offering a wealth of expertise at their fingertips. From day one, we take the time to understand your business needs and create a support plan that works seamlessly in the background. Using cutting-edge monitoring tools, we ensure your systems are always online and performing optimally.
When required, our help desk provides active remote support through secure connections with two-factor authentication. For additional flexibility, clients can include scheduled on-site visits, giving you access to a fully functional IT service desk whenever you need it.
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Key Features of Our Support Agreements:
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Preventative Maintenance: Proactive network monitoring to identify and resolve issues before they escalate.
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Scheduled Maintenance Hours: Flexible options for both remote and on-site visits.
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Enhanced Security: Regular updates and specialist security software to protect your systems.
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Disaster Recovery: Reliable off-site backup solutions for business continuity.
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24/7 Service Desk: Always available for support and assistance.
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On-Site Engineers: Integrate seamlessly into your team or augment your in-house IT staff.
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Account Management: Scheduled meetings to support planning and budgeting.
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Project Support: Expert advice and assistance for all ICT-related projects.
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Industry-Leading Tools: Deployment of top-tier software and hardware solutions.
Wi-Fi Solutions
TIO excels in delivering enterprise-grade Wi-Fi solutions tailored to SMEs, schools, hotels, and conference venues. Our systems are built to handle high user volumes and thousands of devices, meeting the growing demand for robust and reliable connectivity.
Our process doesn’t stop at installation. Many clients choose to partner with us for ongoing support and maintenance, ensuring their Wi-Fi systems consistently perform at their best. Every solution is custom-designed, starting with detailed heat map surveys to address speed, coverage, security, collaboration, and management needs.
Key Features of Our Wi-Fi Solutions:
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Surveys and Heat Maps: Gain insights for optimal design and maintenance planning.
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Top-Tier Hardware: Trusted brands like HP Aruba and Ubiquiti.
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Management Console: Choose from controller-based or cloud-based solutions.
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Real-Time Monitoring: Live performance updates and regular security patches.
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BYOD and MDM Options: Enable secure, seamless device management.
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Remote Support: Office-based Wi-Fi experts ready to assist with changes and enhancements.
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On-Site Engineers: Expand your team with our skilled professionals.
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Project Expertise: Comprehensive guidance for all Wi-Fi-related initiatives.
IT Hardware & Networks
TIO understands that high-performing, secure, and cost-effective IT hardware and networks are vital for SMEs. We specialize in designing and installing customized network solutions that enhance efficiency and reliability.
Whether your infrastructure is on-premises or cloud-based, we’ll design your system from the ground up. We supply and install market-leading hardware, including HPE servers, Aruba and Ubiquiti switches, and advanced cabling infrastructure to ensure maximum performance across your site.
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Our Expertise Includes:
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Custom Designs: Tailored network solutions to fit your specific requirements.
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Leading Technology: Solutions from trusted brands like HP Aruba, Ubiquiti, SonicWall, and Microsoft.
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Comprehensive Security: Tools for network security, antivirus, and mobile device management.
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Real-Time Monitoring: Security updates and live performance tracking.
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Integrated Networks: Seamless connectivity between wired and wireless systems.
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Flexible Support: Remote and on-site engineers ready to assist your team.
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Project Support: Expert advice for your IT infrastructure initiatives.
